Privacy Policy

At HVACVoicePro, we value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.hvacvoicepro.com or use our services, including our AI voice assistants (the “Service”). Please read this privacy policy carefully.

1. Information We Collect

A. Personal Information You Provide:

We may collect personally identifiable information, including but not limited to:

Full name Email address Phone number Company name Payment details Customer call data (e.g., name, phone number, call time, content)

B. Automatically Collected Information:

When you use our services, we may automatically collect:

IP address Browser type Operating system Referring URLs Usage data and analytics Device identifiers

C. Voice & Call Data:

When using our AI receptionist, we may collect:

Call recordings and transcriptions Caller metadata (time, duration, call flow) Appointment booking details

2. How We Use Your Information

We may use the collected information to:

Provide, operate, and maintain our services Respond to inquiries and provide customer support Personalize your experience Improve our AI systems through training and analysis Process payments Send administrative and marketing communications Ensure legal compliance and enforce our terms

3. How We Share Your Information

We do not sell your personal data. We may share information in the following circumstances:

With service providers: For payment processing, hosting, CRM, analytics, etc. With affiliates and partners: Only when necessary for service delivery with law enforcement or legal authorities: As required by law in a business transfer: In the event of a merger, acquisition, or asset sale

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Voice recordings and transcriptions may be stored for quality assurance and training purposes unless you request deletion.

5. Your Privacy Rights

Depending on your location, you may have rights under data privacy laws (e.g.,

GDPR, CCPA) to:

Access the personal data we hold about you Request correction or deletion of your data Object to processing or withdraw consent Request data portability

To exercise your rights, please email us at

[email protected]

6. Security Measures

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Children's Privacy

Our services are not directed to children under 13 (or the equivalent age in your jurisdiction). We do not knowingly collect personal information from children.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website or contacting you via email.

10. Contact Us

If you have questions or concerns about this policy or our data practices, please contact us at:

HVACVoicePro

Email:

[email protected]

Website:

www.hvacvoicepro.com